Your Rights as a Passenger: Compensation for Flight Delays and Cancellations in Ontario
Flight delays and cancellations can disrupt your travel plans, but as a passenger, you have specific rights to compensation under Canadian law. In Ontario, the Air Passenger Protection Regulations (APPR) safeguard your interests and provide clear steps for claiming compensation.
Understanding Your Rights
If your flight is delayed or cancelled, you are entitled to compensation depending on the circumstances, including the length of the delay and the airline’s responsibility. For example, if your flight is delayed by three hours or more, you might be entitled to up to $700 in compensation.
Steps to Claim Compensation for Flight Disruptions
Document the Delay or Cancellation: Keep track of all flight details, including time delays and cancellations.
Request Compensation: Contact the airline’s customer service or claims department and submit your compensation request in writing.
File a Complaint: If you’re unsatisfied with the airline’s response, escalate your complaint to the Canadian Transportation Agency (CTA).
Compensation for Delays:
$400 for delays of three to six hours for large airlines.
$700 for delays of six to nine hours.
Different amounts for small airlines.
Resources and Links:
Airline Compensation Rules
CTA Complaint Process
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